Select your product, choose any available options and add it to your cart. Proceed to checkout, enter your delivery details and select an available payment method.

After placing your order, you will receive an order confirmation through the contact details provided at checkout. Our team may also contact you to verify the order before dispatch.

Available payment methods will appear during checkout. These may include Cash on Delivery and other online payment options offered by Urban Knot.

Contact our customer care team as soon as possible. Changes or cancellation may be possible before your order is processed or handed over to the courier.

Your order number is included in the order confirmation email or message sent after checkout.

Yes, Urban Knot delivers to serviceable locations across Pakistan. Some remote areas may require additional delivery time.

Delivery time depends on your location and courier operations. An estimated delivery period may be shown at checkout or shared after your order is confirmed.

Once your order is dispatched, tracking information may be sent through email, SMS or WhatsApp. You can also contact our team with your order number.

The courier may contact you or attempt delivery again. Please keep your phone available and provide a complete, accurate delivery address.

Contact us immediately after placing your order. Address changes may not be possible once the parcel has been dispatched.

We try to display colours accurately. However, slight differences may occur because of lighting, photography and individual screen settings.

• Untie the knot carefully after use.
• Store the tie rolled or hanging straight.
• Avoid washing it in a washing machine.
• Use professional dry cleaning where required.
• Keep it away from excessive moisture and direct sunlight.

Yes. Our ties and gift sets are suitable for birthdays, weddings, corporate gifting, Eid and other special occasions.

Consider the occasion, suit colour and shirt pattern. Solid and subtly textured ties are versatile for business wear, while rich colours and distinctive patterns work well for celebrations.

Eligible products may be returned or exchanged according to our Return & Refund Policy. Items must generally be unused, unworn and in their original packaging.

Contact us promptly with your order number and clear photographs of the product and packaging. Our team will review the issue and guide you through the next steps.

Sale, personalised or final-sale products may not be eligible for return. Please review the product details and Return & Refund Policy before ordering.

After an eligible return is received and inspected, processing time depends on the original payment method and relevant payment provider.

Yes. Urban Knot offers coordinated gift sets that may include ties and matching accessories. Available options can be found in our Gift Sets collection.

Yes. Contact our team with the required product, quantity, budget and preferred delivery date. We will confirm availability and provide further details.

Yes. Contact us with the required colours, quantity and event date so our team can help you choose suitable options.

If guest checkout is available, you can order without creating an account. Creating an account may make future checkout and order management easier.

You can contact us through our Contact Us page, by email at info@urbanknot.pk or by calling or messaging +92 319 9164852 during business hours.

Our standard support hours are Monday to Saturday, 10:00 AM to 9:00 PM. Messages received outside these hours will be reviewed on the next working day.