Urban Knot delivers to courier-serviceable locations across Pakistan.

Delivery availability depends on the courier network operating in your city, town or area. Certain remote or restricted areas may not be serviceable.

If your address is outside the courier’s service area, our team may contact you for an alternative delivery location.

Orders are processed after the customer information and order details have been verified.

Processing normally takes 1–2 working days. Orders placed on Sundays, public holidays or outside business hours may be processed on the next working day.

Large orders, gift sets, promotional periods or stock verification may require additional processing time.

Applicable delivery charges will be displayed during checkout before the order is confirmed.

Shipping charges may vary according to the delivery area, order weight, parcel size or any active free-delivery promotion.

Urban Knot may change its delivery rates or free-shipping requirements without prior notice. The amount shown at checkout will apply to the order.

Customers must provide complete and accurate delivery information, including:

• Recipient’s full name.
• Active mobile or WhatsApp number.
• House, apartment, shop or office number.
• Street, road, block and area.
• City, district and province.
• Nearby landmark where helpful.
• Correct postcode where available.

Urban Knot is not responsible for delays or failed delivery caused by an incomplete or incorrect address.

After dispatch, tracking information may be sent through email, SMS, WhatsApp or another contact method provided during checkout.

Tracking information may take several hours to become active after the parcel is handed over to the courier.

Contact our customer support team with your order number if you require assistance locating your shipment.

Cash on Delivery is available for eligible orders and serviceable locations within Pakistan.

The customer must pay the complete payable amount to the courier at the time of delivery. Please keep the exact amount ready where possible.

Our team may contact the customer to confirm a COD order before dispatch. Unverified, suspicious or incomplete orders may be held or cancelled.

Delivery may take longer because of circumstances outside Urban Knot’s direct control, including:

• Public holidays and weekends.
• Weather, floods, road closures or natural events.
• Security conditions or local restrictions.
• Courier operational delays.
• High-volume sales and promotional periods.
• Incorrect or incomplete delivery information.
• Recipient being unavailable or unreachable.

Urban Knot will make reasonable efforts to assist with delayed shipments, but courier delivery dates cannot be guaranteed.

The courier may call the recipient before or during delivery. The customer should keep their provided phone number active.

If delivery fails because the recipient is unavailable, refuses the parcel or cannot be contacted, the courier may make another attempt or return the parcel to Urban Knot.

Repeated parcel refusal, fake orders or unreachable contact information may result in future Cash on Delivery orders being restricted.

Please inspect the external parcel condition before accepting it. If the package appears visibly opened, tampered with or severely damaged, notify the courier and contact Urban Knot immediately.

For a reported parcel issue, keep the product and original packaging and provide:

• Your order number.
• Clear photographs of the parcel.
• Clear photographs of the received product.
• An unboxing video, where available.

Claims should be submitted within 24 hours of delivery. Submission of a claim does not guarantee a return, exchange or refund. Any resolution remains subject to verification, store policy and applicable law.

Urban Knot currently provides standard online delivery within Pakistan only.

For international or special delivery requests, contact our team before placing an order. Availability, shipping cost, customs charges and delivery time would need to be confirmed separately.