This Privacy Policy applies when you visit the Urban Knot website, place an order, contact customer support, subscribe to marketing messages or otherwise interact with our online services.

By using our website, you acknowledge the practices described in this policy.

Depending on how you interact with us, we may collect:

• Your name, telephone number and email address.
• Billing, shipping and delivery address.
• Order history, selected products and transaction details.
• Messages and information submitted to customer support.
• IP address, browser, device and website activity information.
• Marketing preferences and newsletter subscription details.

Please ensure that the information you provide is accurate and belongs to you.

We may use your information to:

• Confirm, process, deliver and manage your orders.
• Communicate order and delivery updates.
• Respond to questions, complaints and return requests.
• Prevent fraudulent transactions and website misuse.
• Improve our website, products and customer experience.
• Send offers where you have agreed to receive marketing.
• Comply with legal, accounting and regulatory obligations.

Our website may use cookies and similar technologies to remember your cart, maintain website functionality, understand traffic and improve your shopping experience.

You may control cookies through your browser settings. Disabling essential cookies may prevent certain website features from working correctly.

We do not sell or rent your personal information. We may share necessary information with trusted service providers, including:

• Courier and delivery companies.
• Payment processing and banking partners.
• Website hosting, Shopify and technical providers.
• Analytics, communication and fraud-prevention services.
• Legal or government authorities where required by law.

These parties receive only the information reasonably required to perform their services.

Payments may be processed by third-party payment providers. Urban Knot does not directly store complete card or banking credentials when payments are handled through an external payment gateway.

Payment providers process your details according to their own security standards and privacy policies.

We use reasonable administrative and technical safeguards to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No online service can guarantee absolute security. Please protect your account information and avoid sending sensitive information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary to process orders, provide support, maintain business records, prevent fraud and comply with legal obligations.

Information that is no longer required may be securely deleted or anonymised.

Subject to applicable law, you may contact us to request access to, correction of or deletion of your personal information.

We may ask you to verify your identity before processing a privacy request. Certain information may be retained where required for legal, fraud-prevention or record-keeping purposes.

If you subscribe to our newsletter or promotional messages, we may send information about new arrivals, offers and Urban Knot updates.

You may unsubscribe at any time by using the unsubscribe option in the message or contacting our customer support team.

Our website may contain links to third-party websites or social platforms. We are not responsible for the privacy practices, security or content of those external services.

Please review the privacy policy of a third-party service before providing it with personal information.

Our website is not intended for children under 18 to use independently. Orders by minors should be placed under the supervision of a parent or legal guardian.

If you believe a child has submitted personal information without suitable permission, please contact us.

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements. The latest version will be published on this page with its effective date.

We encourage you to review this page periodically to remain informed about our privacy practices.