Payment Help
Frequently asked questions
Is Cash on Delivery available across Pakistan?
Cash on Delivery is available for eligible orders and serviceable
locations. Availability will be shown during checkout.
Can I pay using a Visa debit card?
You may use an eligible Visa debit or credit card where the Visa payment
option is available during checkout. Your bank must allow online
transactions.
Why was my Visa payment declined?
A payment may be declined because of insufficient balance, incorrect
card details, disabled online payments, bank security checks or a
temporary payment provider issue. Contact your bank if the problem
continues.
Is there an additional payment fee?
Any applicable delivery or payment charges will be displayed before
you confirm the order. Your bank may apply its own charges according
to its policies.
Do I need to pay before delivery for COD?
No. For a confirmed Cash on Delivery order, payment is collected when
the parcel is delivered.
Will Urban Knot ask for my card PIN or OTP?
Urban Knot staff will never ask you to share your card PIN, password or
one-time verification code. Enter verification information only on the
secure payment page provided by your bank or payment provider.
What happens if payment is deducted but the order fails?
Contact our customer care team with the payment reference and relevant
details. The transaction will be reviewed with the payment provider.
Reversal time may depend on your bank.